Customer Success Manager
Job Summary
Leading the post-sale experience for a portfolio of strategic global accounts, the full-time salaried Customer Success Manager will drive adoption, value realization, and retention while working remotely and collaborating with cross-functional teams across regions.
Key responsibilities
- Owning the global post-sale customer journey from onboarding through adoption and retention
- Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
- Developing and executing outcome-based Customer Success Plans to align customer objectives with measurable business outcomes
Required qualifications
- 5-10 years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS environment
- Experience managing enterprise and global customer accounts
- Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
- Familiarity with CRM and Customer Success platforms such as Salesforce and Gainsight
- Experience in the printing, packaging, or label industry, with knowledge of print production workflows
Complete Job Description
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