Customer Success Manager
Job Summary
Focusing on global trade, the full-time remote Customer Success Manager will manage a portfolio of Concierge and Advisory customers, driving performance and retention through educational activities and strategic engagement.
Key Responsibilities:
- Partner with customers to define success and track progress toward business outcomes
- Develop and share best practices, collaborating with internal teams to enhance customer success
- Monitor customer health and escalate critical concerns, using insights for strategic adjustments
Required Qualifications:
- 8+ years of professional experience, with at least 3 years in customer success
- 4-year college degree required; master's degree or equivalent preferred
- Experience in Global Trade
- Strong business acumen with experience in cloud software solutions
- Ability to manage customer journeys and resolve conflicts effectively
Complete Job Description
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