Customer Success Manager
Job Summary
Guiding B2B and enterprise clients through post-sale setup and ongoing platform orientation, the full-time remote Customer Success Manager will act as the primary technical contact, ensuring high subscription retention and identifying opportunities for expansion across new locations.
Key responsibilities:
- Manage key B2B relationships, acting as the primary technical point of contact for accounts
- Lead post-sale onboarding, guiding clients through unit activation and platform integration
- Drive account health and retention by tracking unit activity and subscription renewals
Required qualifications:
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in a Customer Success Manager, Account Manager, or Technical Support Lead role within B2B hardware or SaaS environments
- Proven track record in managing customer onboarding and retention programs for enterprise-level accounts
- Strong analytical skills to assess usage data and identify growth opportunities
- Proficiency with CRM platforms and customer success tools
Complete Job Description
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