Customer Success Manager
Job Summary
Owning a portfolio of North American enterprise clients, the remote Customer Success Manager will manage the full customer lifecycle, build data-driven success plans, and drive client adoption and renewal strategies.
Key responsibilities
- Manage onboarding, adoption, expansion, and renewal for a portfolio of enterprise clients
- Advise clients on best practices for outside counsel management and create data-driven success plans
- Develop strong relationships with stakeholders and identify risks and growth opportunities early
Required qualifications
- 2-4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations
- Experience engaging with senior stakeholders and leading high-stakes conversations
- Ability to translate complex data into clear, actionable insights
- Proactive and organized with a technical curiosity and interest in leveraging technology
- Positive mindset with a willingness to learn and adapt
Complete Job Description
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