Customer Success Manager

Job Summary

Building and maintaining strong client relationships, the full-time remote Customer Success Manager for the East Coast Territory will ensure successful adoption of services, drive customer satisfaction and retention, and lead training and Quarterly Business Reviews.

Key responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term relationships
• Lead Business Reviews to showcase value, align on goals, and identify growth opportunities
• Drive client renewals by proactively managing the customer lifecycle and mitigating churn risk

Required qualifications

• 3+ years of experience in customer success, account management, or a related role within healthcare, SaaS, or service-based industries
• Prior experience with Worker's Compensation carriers, Third Party Administrators (TPA), or Public Sector HR roles
• Proven experience managing portfolio accounts, including implementations and long-term relationship management
• Strong project management skills with the ability to balance multiple priorities and stakeholders
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar)