Customer Success Manager
Job Summary
Managing enterprise implementations, the full-time remote Customer Success & Implementation Manager will oversee customer onboarding, train teams on the TrustArc platform, and drive platform adoption to ensure effective privacy program outcomes.
Key responsibilities
- Manage enterprise implementations from kickoff through their lifecycle
- Train customers to configure their own TrustArc platform and drive platform adoption
- Serve as the primary contact and trusted advisor, running business reviews focused on outcomes and adoption
Required qualifications
- 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients
- Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and troubleshooting platform configurations
- Familiarity with AI-enabled SaaS products and ability to articulate their value to stakeholders
- Proven experience managing multi workstream projects; PMP or comparable certification preferred
- Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption)
Complete Job Description
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