Customer Success Manager

Job Summary

Supporting non-digital incentive programs, the full-time remote Customer Success Manager will coordinate project execution, manage client relationships, and ensure operational excellence for CPG and Retail marketers.

Key responsibilities

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs, including managing contracts and generating program reports
• Collaborate with Sales on assigned accounts to provide executional details and pre-sale support
• Manage day-to-day account operations, including troubleshooting client issues and maintaining status grids

Required qualifications

• Bachelor's Degree in Business, Communications, Marketing, or a related field, or equivalent relevant work experience
• 2-3 years of experience in Campaign Management, Customer Success, or Client Services
• Strong organizational and time management skills, with the ability to handle multiple priorities
• Proven ability to establish and maintain strong internal and external partnerships
• Proficiency in Office applications, with Salesforce experience being a plus