Customer Success Manager

Job Summary

Transforming customer relationships into lasting partnerships, the full-time remote Customer Success Manager will engage with clients, provide product education, and support adoption of solutions while collaborating with internal teams to enhance customer experience.

Key responsibilities

• Develop trusted partnerships with customer stakeholders to help them realize ongoing value from solutions
• Guide customers through product capabilities, deliver training, and support their goals by adopting new features
• Monitor engagement and product usage to identify potential risks and coordinate timely solutions

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or related customer-facing roles in a SaaS or technology environment
• Strong relationship-building skills and the ability to engage confidently with various customer stakeholders
• Experience in helping customers learn software and achieve meaningful outcomes
• Working knowledge of Microsoft 365 applications and the ability to learn new systems
• Clear communication skills, including the ability to explain complex information in an approachable way