Customer Success Manager
Job Summary
Leading a team of Customer Success Managers, the full-time Manager, Customer Success - Enterprise Accounts will drive customer value, adoption, retention, and growth for strategic enterprise customers in a fully remote environment.
Key responsibilities
- Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers
- Drive customer retention and renewal readiness through proactive engagement and risk mitigation strategies
- Collaborate with Sales and internal teams to enhance customer experience and identify expansion opportunities
Required qualifications
- Bachelor's degree in business, technology, management, or a related field; DEX experience preferred
- 7+ years of experience in Customer Success, Account Management, or related customer-facing roles
- 3+ years of people management experience leading Customer Success or Account Management teams
- Experience managing enterprise customer relationships within a SaaS or technology company
- Strong coaching and mentoring capabilities with a proven ability to develop high-performing teams
Complete Job Description
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