Customer Success Manager
Job Summary
Owning the customer relationship, the full-time remote Customer Success Manager will help clients realize value from products and services, monitor customer health, protect revenue, and identify growth opportunities while building strategic executive relationships.
Key Responsibilities
- Understand customer business objectives and develop success plans with measurable outcomes
- Identify churn risks and create recovery plans for at-risk customers while advocating for their needs
- Drive expansion by identifying cross-sell and upsell opportunities and partnering with Sales
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 3-6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS or subscription-based industries
- Certified Customer Success Manager (CCSM) certification is a plus
Complete Job Description
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