Customer Success Manager
Job Summary
To enhance client success and satisfaction, the full-time remote Customer Success Manager will manage a portfolio of law firm accounts, focusing on proactive outreach, health reviews, and training to drive adoption and retention of the platform.
Key responsibilities
- Own and nurture customer relationships to ensure successful onboarding and ongoing engagement
- Conduct proactive health reviews and outreach to monitor client usage and address any issues before they impact renewals
- Identify opportunities for expansion and referrals, routing qualified leads to the appropriate teams
Required qualifications
- Experience in customer success or account management, preferably within a SaaS environment
- Understanding of legal industry practices, particularly in personal injury law
- Proven track record of driving customer adoption and retention
- Ability to analyze customer health metrics and implement strategies for improvement
- Strong interpersonal skills to build trust and rapport with clients
Complete Job Description
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