Customer Success Manager
Job Summary
Owning a defined portfolio of customers, the full-time Customer Success Manager will proactively manage customer health, drive product adoption, and identify risks and opportunities while fostering relationships and collaborating cross-functionally.
Key Responsibilities
- Build trusted relationships with customer stakeholders and manage a portfolio of customers
- Develop and execute success plans aligned to customer goals and lead onboarding reviews and health checks
- Analyze customer data to assess health, predict risk, and support renewals and expansion opportunities
Required Qualifications
- 3-5+ years of experience in Customer Success, Account Management, or a related SaaS role
- Experience managing a book of business independently
- Strong analytical and organizational skills
- Comfort working in a cross-functional, fast-paced environment
- Bachelor's degree or equivalent experience required
Complete Job Description
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