Customer Success Manager

Job Summary

Owning a portfolio of enterprise and mid-market accounts across EMEA, the full-time remote Customer Success Manager will leverage expertise in fraud, identity, and compliance to enhance customer value realization, monitor account health, and drive adoption while collaborating with cross-functional teams.

Key Responsibilities

• Monitor and manage the health of customer accounts, identifying risks and ensuring satisfaction to prevent churn
• Serve as a subject matter expert, advising customers on fraud, compliance, and risk management best practices
• Track and report on customer outcomes, ensuring they achieve expected business results and value from the service

Required Qualifications

• Multiple years of experience in Fraud, Identity, AML, or Digital Risk Management within a relevant function
• Proven track record managing enterprise accounts with significant annual recurring revenue (ARR)
• Strong analytical skills with the ability to create value-driven narratives for executive stakeholders
• Experience conducting executive-level business reviews that drive actionable outcomes
• Familiarity with customer success platforms and data fluency to build ROI narratives