Customer Success Manager

Job Summary

Driving customer retention and revenue growth, the full-time remote Customer Success Manager for Mid-Market & Enterprise will manage renewals, identify expansion opportunities, and develop strategic account plans while supporting schools and districts across Central California.

Key responsibilities

• Drive renewals and account retention by managing customer relationships and securing contract renewals
• Identify and execute expansion opportunities through upselling and cross-selling GoGuardian's products
• Guide customers through onboarding and product adoption, ensuring a smooth transition and ongoing support

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
• Proficient in Salesforce, including managing forecasts and building reports
• Proven track record of owning renewal and expansion motions to meet ARR targets
• Ability to work cross-functionally with channel and sales teams