Customer Success Manager
Job Summary
Managing a portfolio of strategic and growth clients, the full-time Customer Success Manager will drive positive business outcomes and revenue retention while working remotely to foster strong relationships and identify expansion opportunities.
Key responsibilities
- Oversee the post-sales customer journey including kickoff, adoption, renewals, and advocacy
- Provide business process recommendations to enhance adoption and retention while mitigating risks
- Collaborate cross-functionally with various teams to facilitate customer success and track growth opportunities
Required qualifications
- 3+ years of experience in Customer Success, Account Management, or Business Development
- Experience working with complex, multi-divisional customers
- Proven ability to build relationships with C-Suite executives
- Strong analytical skills and proficiency in PowerPoint, Excel, and Word
- Demonstrated strategic mindset with a focus on customer outcomes
Complete Job Description
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