Customer Success Manager
Job Summary
Seeking a strategic and customer-focused Customer Success Manager, the full-time remote position will build strong relationships with LegalFiles customers, drive product adoption, and maximize value from legal tech solutions.
Key Responsibilities:
- Build strong relationships with LegalFiles customers to understand their legal operations goals and drive value realization from Onit solutions
- Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience
- Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives
Required Qualifications:
- 5+ years of experience in a Customer Success or customer-facing role, preferably in legal operations or B2B legal tech
- Proven success supporting enterprise clients in a SaaS environment
- Familiarity with legal ops processes, including eBilling platforms and matter management
- Strong ability to engage with both technical stakeholders and non-technical legal ops users
- Experience mapping legal workflows and identifying opportunities for automation and process improvement
Complete Job Description
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