Customer Success Manager
Job Summary
Leading a high-performing team, the full-time remote Manager, Customer Success Management will drive customer retention, adoption, and long-term value while coaching Customer Success Managers and ensuring alignment with business objectives.
Key responsibilities
- Coach and develop Customer Success Managers to foster a culture of accountability and continuous improvement
- Own team performance metrics, including Net Revenue Retention (NRR) and forecasting for renewals and churn risk
- Lead strategies across the customer lifecycle to ensure measurable business value and improve customer engagement
Required qualifications
- 6-10 years of experience in Customer Success, Strategic Account Management, or related roles
- 3+ years of experience leading and developing Customer Success teams
- Proven success in improving NRR, renewals, and customer retention
- Strong understanding of Customer Success operating models and customer lifecycle management
- Experience partnering cross-functionally with Sales, Product, and Executive teams
Complete Job Description
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