Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will own client relationships end-to-end, driving adoption and measurable value while ensuring clients thrive with Checkmarx's solutions.

Key responsibilities

• Serve as the primary point of contact for clients, building relationships and aligning Checkmarx solutions with their business goals
• Develop success plans with clear goals, track client engagement metrics, and lead business reviews to demonstrate value
• Coordinate the client experience from onboarding to renewal, ensuring smooth handoffs between teams and proactive issue resolution

Required qualifications

• 2-4 years of experience as a Customer Success Manager in enterprise SaaS
• Experience managing enterprise accounts and engaging with multiple stakeholder levels, including executives
• Proficiency in project and program management
• Ability to analyze usage and customer health data to create actionable plans
• Working knowledge of cloud-native architecture and tools