Customer Success Manager

Job Summary

Proactively managing key customer relationships, the full-time salaried Customer Success Manager will drive product adoption, customer satisfaction, and account growth while working remotely within the United States.

Key responsibilities

• Build trusted, long-term partnerships with customers to ensure they maximize value from the solutions
• Manage customer success strategies to support renewals and identify upselling and cross-selling opportunities
• Educate customers on product capabilities and best practices to enhance engagement and achieve business outcomes

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS or enterprise technology
• Proven ability to manage customer relationships and drive retention and growth
• Strong business acumen with a focus on balancing customer outcomes and revenue objectives
• Experience using customer data and insights to enhance engagement and satisfaction
• Location requirement: Candidates must be based in the Eastern or Central Time Zones of the United States