Customer Success Manager
Job Summary
Seeking an experienced Customer Success Manager II, this full-time remote position will manage a portfolio of customers, ensuring they realize the full value of the leave management SaaS platform through relationship building, platform adoption, and retention strategies.
Key responsibilities
- Manage a portfolio of customers, serving as their primary advocate and trusted advisor
- Drive platform adoption and engagement through onboarding, training, and success planning
- Identify risks to retention and develop proactive strategies to mitigate them
Required qualifications
- Bachelor's degree in Business or related field, or equivalent experience
- 3-5 years of experience in customer success, account management, or a related client-facing role in SaaS
- Strong understanding of customer lifecycle management and SaaS success drivers
- Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)
- Experience in HR technology, leave management, or compliance-focused SaaS
Complete Job Description
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