Customer Success Manager
Job Summary
As the primary post-sales contact for Commercial customers, the full-time remote Customer Success Manager will lead onboarding, implementation, and adoption efforts while collaborating with internal teams to ensure customer satisfaction and drive value.
Key responsibilities:
- Lead the technical onboarding process for new customers, partnering with various teams to create tailored onboarding plans
- Develop relationships with customer stakeholders to manage accounts, minimize churn, and identify opportunities for renewal and expansion
- Collaborate with customers and the Edu team to provide training on product features and best practices
Required qualifications:
- 2+ years of experience in customer-facing roles such as Customer Success, Technical Account Management, or related fields
- Domain knowledge in areas such as Supply Chain Security, DevSecOps, or regulatory compliance
- Proven ability to take ownership of customer portfolios and make strategic decisions autonomously
- Entrepreneurial mindset with experience in developing new processes to enhance customer service
- Strong commitment to personal and professional development, actively seeking skill enhancement opportunities
Complete Job Description
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