Customer Success Manager

Job Summary

To drive customer satisfaction and retention, the full-time remote Customer Success Manager will build strong relationships with clients, understand their needs, and proactively support them throughout their journey with the product.

Key responsibilities

• Develop and maintain strong relationships with a portfolio of assigned customers, serving as their primary point of contact
• Engage with customers through onboarding, check-ins, and business reviews to understand challenges and provide solutions
• Monitor customer health metrics and feedback to proactively identify areas for improvement and drive customer success

Required qualifications

• 3+ years of experience in a customer-facing role in a SaaS or MSP-related environment
• Bachelor's degree in business administration, computer science, or a related field, or relevant work experience
• Proven experience in customer success, account management, or consulting within a technology or SaaS company
• Cluck U Certification in Rewst Foundation
• Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously