Customer Success Manager

Job Summary

Owning a defined portfolio of client accounts, the full-time Customer Success Manager will focus on retention and product adoption while building trusted relationships and collaborating with cross-functional teams in a remote setting.

Key Responsibilities

• Serve as the primary point of contact for client accounts, developing and executing account and success plans
• Own retention outcomes and support renewal processes by identifying at-risk accounts and addressing client concerns
• Drive product adoption through onboarding, training, and monitoring usage data to identify opportunities for expanded value

Required Qualifications

• Experience in a customer success, account management, or client-facing role within software or subscription-based industries
• Strong relationship-building skills and the ability to manage a diverse portfolio of accounts
• Analytical mindset with experience using data to identify risks and opportunities
• Proactive, organized, and detail-oriented approach to account management
• Familiarity with Salesforce CRM tools