Customer Success Manager
Job Summary
Owning a portfolio of customer accounts, the full-time Customer Success Manager will manage onboarding, ensure ongoing platform optimization, and drive operational relationships with fleet managers, maintenance leads, and drivers in a remote environment.
Key responsibilities:
- Run onboarding for accounts and coordinate launch work across data load, user setup, and integrations
- Drive account adoption by identifying gaps in usage and collaborating with cross-functional teams to close them
- Conduct operational business reviews to demonstrate value metrics and maintain account health records
Required qualifications:
- 4+ years in Customer Success at a B2B SaaS company with experience in the Fleet industry
- Proven track record of improving retention and adoption metrics
- Experience with usage-based or transaction-based revenue models
- Strong data analysis skills to assess account performance and deliver insights
- Hands-on experience with AI tools to enhance customer success operations
Complete Job Description
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