Customer Success Manager

Job Summary

To support customer satisfaction and success, the full-time remote Customer Success Manager will oversee the entire customer journey from onboarding through renewal, develop standard onboarding procedures, and collaborate with customers to create account development plans while working from the U.S.

Key responsibilities

• Oversee the entire customer journey, ensuring practices that maximize usage across all product segments
• Develop standard onboarding procedures to accelerate time-to-value and deepen engagement
• Monitor customer health using analytics and feedback to prevent churn and identify expansion opportunities

Required qualifications

• Proven experience in customer success or account management roles
• Strong analytical skills with the ability to leverage data for decision-making
• Exceptional interpersonal skills for building trust and fostering relationships with stakeholders
• Experience collaborating with cross-functional teams, including Sales and Product
• Ability to communicate effectively and present compelling information to executive-level audiences