Customer Success Manager
Job Summary
Leading a high-volume portfolio of mid-market and large commercial customers, the remote Manager II, Customer Success will drive renewal outcomes, enhance team effectiveness through innovative programs, and coach Customer Success Managers to optimize customer engagement and product adoption.
Key responsibilities
- Develop and implement customer segmentation strategies to optimize engagement and service delivery
- Drive retention and expansion outcomes through effective team leadership and collaboration with sales
- Utilize data-driven insights to manage risk and improve customer experience across cross-functional teams
Required qualifications
- 5+ years of experience in Customer Success or Account Management
- 2+ years of direct people management experience leading teams with large customer portfolios
- Proven experience in building or redesigning scalable customer success models
- Strong analytical skills to leverage data for performance management and decision-making
- Ability to navigate and lead through fast-paced organizational changes
Complete Job Description
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