Customer Success Manager
Job Summary
As the primary point of contact for Enterprise customers, the full-time remote Customer Success Manager will lead onboarding, implementation, and adoption efforts while collaborating with various internal teams to drive customer outcomes and satisfaction.
Key responsibilities:
- Lead the technical onboarding process for new customers, formulating tailored onboarding plans
- Act as the voice of the customer, advocating for their needs and collaborating with internal teams
- Manage customer issues by working closely with Technical Support and Customer Engineering teams for timely resolutions
Required qualifications:
- 3+ years of experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management
- Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
- Demonstrated ability to take ownership of customer portfolios and make strategic decisions
- An entrepreneurial mindset with experience in building new processes or practices
- Strong commitment to continuous personal and professional development
Complete Job Description
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