Customer Success Manager

Job Summary

Building strong customer relationships, the full-time remote Customer Success Manager will manage the customer lifecycle from onboarding to renewal, ensuring clients derive ongoing value from the platform while collaborating with internal teams to advocate for customer needs.

Key responsibilities

• Own and manage a portfolio of customer relationships throughout the customer lifecycle
• Lead customers through onboarding and implementation to ensure successful adoption of the platform
• Proactively engage with customers to understand their experience and identify retention risks and growth opportunities

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or technology company
• Experience managing a portfolio of customers and building long-term relationships with multiple stakeholders
• Demonstrated experience driving customer adoption, retention, and renewals
• Ability to understand customer goals and translate them into practical solutions and recommendations
• Experience working cross-functionally with teams such as Sales, Product, Support, and Engineering