Customer Success Manager
Job Summary
Owning the full post-sale relationship for a portfolio of accounts, the full-time remote Customer Success Manager will drive onboarding, training, adoption, and renewals while ensuring customer success and satisfaction with the Canals platform.
Key responsibilities
- Manage customer relationships to enhance adoption, retention, and renewals
- Lead onboarding and training sessions for customers to facilitate effective platform usage
- Monitor engagement metrics and collaborate with Product and Engineering to address customer insights and issues
Required qualifications
- 5-8 years of experience in Customer Success for a B2B SaaS product
- Experience in early-stage startups, particularly in building playbooks and processes
- Proven track record in driving product adoption and managing renewals
- Ability to explain technical concepts to non-technical audiences
- Experience supporting B2B or enterprise customers is preferred
Complete Job Description
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