Customer Success Manager
Job Summary
Customer Success Managers will take ownership of customer relationships in a full-time remote role, promoting software adoption, addressing issues, and identifying new business opportunities to secure customer renewal and growth.
Key responsibilities
- Maintain consistent interactions with customers to understand their health, usage, successes, and challenges with the system
- Drive customer satisfaction and reduce churn by building long-term loyalty and trust
- Utilize customer success platforms to monitor adoption and manage renewal agreements
Required qualifications
- 3-5 years of experience in customer success management or sales account management in B2B SaaS organizations
- Experience working with Mid-Market clients and multiple key account stakeholders
- Familiarity with customer analytics platforms, such as Gainsight or ChurnZero
- Experience with Salesforce is a plus
- Associate or Bachelor's degree preferred
Complete Job Description
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