Customer Success Manager

Job Summary

Supporting and expanding a portfolio of CPG brands, the full-time remote Customer Success Manager will serve as the primary point of contact, ensuring high customer satisfaction through expert knowledge of the digital shelf platform and eCommerce data.

Key responsibilities

• Serve as the main point of contact for assigned customers, addressing inquiries and resolving complex issues
• Help clients maximize value from the digital shelf tool by providing actionable insights and strategic guidance
• Stay informed on industry trends and customer behavior to enhance client engagement and marketing strategies

Required qualifications

• 3-5 years of experience in customer success, account management, or customer marketing, ideally in the CPG, Retail, or eCommerce sectors
• Demonstrated experience in a client/customer-facing role
• Strong understanding of digital shelf analytics and eCommerce data
• Self-driven with a proactive mindset
• Ability to manage multiple priorities and work collaboratively across teams