Customer Success Manager

Job Summary

Owning strategic enterprise customer relationships, the full-time Customer Success Manager will promote software adoption, address customer issues, identify new business opportunities, and build value across the customer lifecycle in a remote role within CST/EST time zones.

Key responsibilities

• Maintain consultative interactions with customers to understand their usage, successes, and challenges with the system
• Reduce customer churn by building long-term loyalty and trust while driving overall customer satisfaction
• Utilize customer success platforms to monitor adoption, manage renewals, and identify additional revenue-generating opportunities

Required qualifications

• 3+ years of customer success management or sales account management experience
• Experience working with enterprise or complex multi-stakeholder accounts
• Familiarity with customer analytics platforms, such as Gainsight or ChurnZero
• Associate or Bachelor's degree preferred
• Experience running RFx projects or working in a procurement environment is a plus