Customer Success Manager

Job Summary

Driving engagement with high-profile enterprise clients, the full-time remote Customer Success Manager will guide customers through their journey, build lasting relationships, and ensure a great user experience while focusing on measurable outcomes.

Key responsibilities

• Guide new customers through their customer journey process and build trust with executive stakeholders
• Analyze usage data to identify trends and proactively address customer satisfaction risks
• Coordinate with internal teams to resolve customer issues and conduct regular check-in meetings

Required qualifications

• Understanding of the Software as a Service (SaaS) model and customer success principles
• Previous experience in a Customer Success role, particularly with enterprise customers in the US
• Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills
• Ability to navigate difficult conversations with customers and internal leadership
• Skilled in handling objections and driving revenue retention metrics