Customer Success Manager
Job Summary
Managing a portfolio of 60 SMB accounts totaling approximately $1.5M, the full-time Customer Success Manager will ensure clients achieve their goals through effective communication, automation, and strategic growth initiatives in a fully remote environment.
Key responsibilities
- Build and maintain strong relationships with customers, leading ongoing communications and business reviews
- Run automated customer engagement plays and contribute to scaled programs for onboarding and adoption
- Own the renewal process and identify opportunities for account expansion through additional products and licenses
Required qualifications
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing SMB or mid-market customer relationships in a scaled model
- Hands-on experience using AI tools in daily work
- Experience building or running automated playbooks in a customer success platform
- Empathetic, customer-first mindset with a passion for delivering value
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
