Customer Success Manager
Job Summary
Customer-obsessed and retention-focused, the full-time remote Customer Success Manager will own the post-sale experience for a portfolio of commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion to ensure every deployed user becomes a success story.
Key responsibilities
- Own onboarding and adoption, building success plans with clear milestones for each customer
- Monitor health scores and usage to flag renewal risk early, and lead renewals with Account Executives
- Identify expansion opportunities and generate qualified expansion pipeline
Required qualifications
- 5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS
- Proven track record of owning a book of business and exceeding retention, renewal, and expansion targets
- Experience managing the full customer lifecycle for enterprise or mid-market accounts
- Confident presenting to technical and executive audiences, including Security Architects, CISOs, and CIOs
- Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero, or Totango)
Complete Job Description
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