Customer Success Manager
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Job Summary
Supporting customer engagement and growth initiatives, the full-time remote Customer Success Manager will build relationships with clients in Mexico, drive product adoption, and enhance customer satisfaction while collaborating with cross-functional teams.
Key responsibilities:
- Develop and maintain relationships with assigned customers, conducting regular check-ins to ensure high engagement and satisfaction
- Assist with customer onboarding and education, driving product adoption through effective walkthroughs and addressing challenges
- Manage accounts to drive upsells and renewals, partnering with sales teams to identify revenue growth opportunities
Required qualifications:
- Fluency in English and Spanish
- 1-3 years of experience in a customer success or client-facing role, preferably in SaaS
- Experience with customer success and CRM tools (e.g., Salesforce, Zendesk)
- Automotive industry experience is a plus
- Customer-centric mindset with strong interpersonal skills and high emotional intelligence
Complete Job Description
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