Customer Success Manager
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Job Summary
To support the Retail & Consumer Goods sector, the full-time salaried Customer Success Manager will manage client relationships, drive product adoption, and ensure customer satisfaction in a remote environment.
Key responsibilities
- Manage a portfolio of retail and consumer goods clients, ensuring successful onboarding and ongoing support
- Drive product adoption and usage by providing tailored solutions and insights to clients
- Collaborate with cross-functional teams to address client needs and enhance service offerings
Required qualifications
- Proven experience in customer success or account management, preferably in the retail or consumer goods industry
- Strong understanding of Connected TV advertising and digital marketing trends
- Ability to analyze customer data and provide actionable insights for improvement
- Experience with CRM software and customer engagement tools
- Bachelor's degree in a relevant field or equivalent experience
Complete Job Description
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