Customer Success Manager

Job Summary

Managing a portfolio of customers, the full-time Customer Success Manager will oversee implementations, maintain ongoing relationships, and drive customer outcomes in a remote capacity.

Key responsibilities

• Lead customers through the implementation process from contract signing to go-live, coordinating with engineering and IT teams
• Serve as the primary contact for operational, clinical, and technical leaders, delivering progress reports and managing program performance
• Analyze program data to identify growth opportunities and collaborate with sales on expansion proposals and renewals

Required qualifications

• 4+ years in customer success, account management, or implementation roles
• Experience with data analysis and report building in spreadsheets or BI tools
• Strong project management skills across multiple accounts with competing deadlines
• Clear communication skills with executives, clinicians, IT teams, and engineers
• Familiarity with HIPAA and handling of protected health information