Customer Success Manager

Job Summary

Managing a mid-market and enterprise portfolio of accounts, the full-time Customer Success Manager will ensure high levels of customer satisfaction and loyalty while driving retention and growth through proactive engagement and support in a fully remote environment.

Key Responsibilities:

• Oversee the complete customer lifecycle from onboarding to renewal, identifying churn risks and growth opportunities
• Own and close renewals, consistently delivering on retention and net revenue targets through strong negotiation skills
• Provide proactive customer service as a trusted advisor, guiding customers through product adoption and growth initiatives

Required Qualifications:

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company
• Bachelor's degree
• Proficiency in Salesforce and Microsoft Office tools
• Proven ability to develop and execute customer-centric strategies to maximize technology value
• Strong interpersonal skills with the ability to engage executive stakeholders and manage multiple account engagements