Customer Success Manager
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Job Summary
Dedicated to fostering long-term relationships, the full-time remote Customer Success Manager will manage customer training, retention, and growth initiatives for RepairPal Certified shops while ensuring a high-quality experience through regular communication and support.
Key responsibilities
- Build and maintain relationships with customers through monthly contact and regular check-ins
- Provide training on RepairPal's platform and consult with shops to enhance their customer interactions
- Handle escalations and work to prevent cancellations while driving customer retention and business growth
Required qualifications
- GED/HS Diploma with 2+ years of customer-facing experience or a Bachelor's Degree
- Technical proficiency with computers and information systems
- Experience in the automotive industry, ideally in a shop or dealership setting
- Familiarity with Salesforce CRM is preferred
- Ability to manage difficult conversations professionally and solutions-oriented
Complete Job Description
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