Customer Success Manager
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Job Summary
Focused on customer retention and upselling, the full-time Customer Success Manager will deliver exceptional customer experiences, ensure successful implementation of services, and collaborate with internal teams to maintain high customer satisfaction and retention rates.
Key responsibilities:
- Deliver an exceptional customer experience while aligning with the sales team for successful service implementation
- Collect and act on customer feedback to course correct implementations and maintain high retention rates
- Conduct regular business reviews and facilitate contract renewals while identifying cross-sell and upsell opportunities
Required qualifications:
- 5+ years of experience in a customer success role
- Proven record of maintaining customer retention rates and high levels of customer satisfaction
- Experience in client-facing roles with a strong understanding of customer business challenges
- Familiarity with Salesforce and Customer Relationship Management (CRM) systems
- Ability to analyze customer needs and align them with product offerings
Complete Job Description
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