Customer Success Manager
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Job Summary
To support a growing customer base, the full-time Customer Success Manager will lead post-sale customer engagement, including onboarding and training, while serving as a trusted advisor and advocate for clients in a remote work environment.
Key responsibilities:
- Own and manage the complete lifecycle of post-sale customer engagement, including onboarding, adoption, and renewal processes
- Act as a trusted advisor to customers, ensuring they maximize the benefits of the Vantage solution
- Serve as the voice of the customer within the organization, advocating for their needs and driving timely resolutions to issues
Required qualifications:
- 3+ years of experience in a customer-centric role, such as Customer Success or Technical Account Manager in B2B tech or SaaS
- Experience with FinOps Cloud Cost Management solutions
- Strong communication skills tailored to technical audiences, including CTOs and DevOps professionals
- Ability to manage a diverse portfolio of clients, from small to commercial accounts
- Demonstrated emotional intelligence and empathy towards customers
Complete Job Description
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