Customer Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Building trusted advisor partnerships with assigned clients, the full-time remote Customer Success Manager will manage client relationships, develop tailored Success Plans, and conduct regular Business Reviews to align Submittable's value with client goals.
Key responsibilities
- Build trusted advisor partnerships with assigned clients, aligning Submittable's value to each client's key business goals
- Serve as the primary point of contact for clients, coordinating with internal resources to address client needs
- Evaluate client program priorities and create tailored Success Plans, tracking progress through regular Business Reviews
Required qualifications
- 3+ years of experience in B2B SaaS sales, customer success, or account management
- Proven ability to recognize sales and expansion opportunities within existing client accounts
- Experience with Salesforce or similar CRM systems to manage client records
- Familiarity with complex procurement processes, particularly in government agencies or universities, preferred
- Ability to learn new software quickly and communicate technical product functionality clearly to clients
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,071 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
