Customer Success Manager
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Job Summary
Serving as the primary point of contact for top-tier customers, the full-time remote Customer Success Manager will build relationships with executive stakeholders, guide onboarding and adoption, and coordinate cross-functional teams to ensure customer value and retention.
Key responsibilities
- Act as a trusted advisor for executive stakeholders, aligning their business goals with product value
- Lead customers through onboarding and proactive product enablement to drive measurable business outcomes
- Monitor usage data and health indicators to address risks and identify expansion opportunities
Required qualifications
- 4+ years of experience as a Customer Success Manager or Technical Account Manager in a B2B SaaS organization
- Experience managing large, complex customer accounts
- Strong understanding of networking standards and protocols, including TCP/IP and routing
- Familiarity with Operational Technology (OT) environments and industrial networks is a strong advantage
- Solid understanding of cybersecurity principles and secure network architecture
Complete Job Description
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