Customer Success Manager
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Job Summary
Managing a portfolio of mid-market and enterprise customers, the full-time Customer Success Manager will ensure product adoption and retention through regular check-ins, success reviews, and collaboration with cross-functional teams in a remote environment.
Key responsibilities
- Build and maintain customer success plans aligned with each customer's goals
- Monitor customer health signals and proactively address churn risks
- Identify product expansion opportunities and collaborate with Sales for growth
Required qualifications
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Proven track record of driving adoption and retention in a SaaS or subscription business
- Experience working with technical customers and stakeholders
- Ability to articulate technical capabilities in terms of business value
- Organized and proactive with the ability to manage multiple accounts simultaneously
Complete Job Description
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