Customer Success Manager
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Job Summary
Managing a portfolio of mid-market to enterprise customers, the full-time Customer Success Manager will own the customer success journey, focusing on retention, adoption, and expansion while collaborating with internal teams in a hybrid work environment.
Key responsibilities
- Own the full customer success lifecycle, including onboarding, adoption, renewals, and expansions
- Drive gross retention and net revenue retention by proactively managing renewals and identifying upsell opportunities
- Lead Quarterly Business Reviews with C-suite stakeholders, linking outcomes to business ROI
Required qualifications
- 3-5+ years in Customer Success, Account Management, or post-sales consulting in a B2B SaaS environment
- Proven track record managing mid-market or enterprise accounts and building strong stakeholder relationships
- Familiarity with driving renewal and expansion motions (upsell and cross-sell)
- Data-driven approach with the ability to analyze usage data and create strategic narratives
- Experience with tools like Salesforce, Gainsight, or similar CSM platforms
Complete Job Description
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