Customer Success Manager
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Job Summary
Driving customer engagement and satisfaction, the full-time remote Portfolio Customer Success Manager will oversee key customer relationships, enhancing adoption, retention, and growth while collaborating with cross-functional teams to deliver a seamless customer experience.
Key responsibilities
- Orchestrate onboarding processes to ensure customers achieve First Value Attainment and maximize their use of LastPass
- Partner with Sales and Renewals leadership to prioritize customer portfolios and drive targeted engagement strategies
- Nurture customers through various programs, leveraging resources like webinars and LastPass University to support their journey from onboarding to renewal
Required qualifications
- Proven experience in Customer Success or Account Management
- Demonstrated success using data and analytics to inform strategy and drive customer outcomes
- Proficiency in customer success tools such as Gainsight and Salesforce
- Strong customer focus with a passion for understanding customer needs
- Self-motivated with a desire to succeed and grow alongside the company
Complete Job Description
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