Customer Success Manager
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Job Summary
Managing a portfolio of mid-market and growth accounts, the full-time Customer Success Manager will drive adoption and measurable value realization while ensuring customer satisfaction and renewal readiness in a remote environment.
Key responsibilities
- Own a portfolio of accounts, ensuring successful product adoption and value realization
- Monitor customer health signals and proactively address risks and churn signals
- Act as the primary point of contact for accounts, building strong relationships and facilitating structured customer engagements
Required qualifications
- 2-5 years of experience in customer success, account management, or SaaS customer-facing roles
- Proven ability to independently manage a portfolio of mid-market or growth accounts
- Strong analytical skills to interpret usage and engagement data
- Excellent relationship-building skills with the ability to engage multiple stakeholders
- Strong understanding of SaaS business models and customer lifecycle management
Complete Job Description
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