Customer Success Manager
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Job Summary
To support a growing portfolio of accounts, the full-time Customer Success Manager will build trusted relationships, diagnose customer needs, and contribute to product adoption while working remotely.
Key responsibilities
- Serve as the primary point of contact for a portfolio of accounts, fostering long-term relationships
- Apply critical thinking to understand and address underlying customer needs, involving senior team members as necessary
- Assist customers in adopting relevant Sift platform features and track progress toward measurable outcomes
Required qualifications
- 3+ years of experience in a customer-facing role such as Customer Success or Account Management
- Strong critical thinking skills to navigate ambiguous customer situations
- Proven ability to build trusted relationships with customers and advocate for their needs internally
- Experience using AI tools for daily tasks and familiarity with AI-assisted workflows
- Effective communication skills for engaging with both technical and non-technical audiences
Complete Job Description
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