Customer Success Manager
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Job Summary
Owning a portfolio of self-serve clients, the full-time Customer Success Manager will manage onboarding, retention, and growth while providing strategic guidance and product expertise remotely.
Key responsibilities
- Manage a book of active self-serve clients, driving retention and growth across customer segments
- Ensure successful adoption of GroundTruth's platform, enhancing product usage and achieving client business outcomes
- Analyze campaign results and recommend optimizations to improve ROI and retention
Required qualifications
- Bachelor's degree in Advertising, Marketing, Communications, or a relevant field; Master's degree or MBA preferred
- 2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
- Experience supporting self-serve advertising or SaaS platforms
- Proficiency with Zendesk, Salesforce, or similar ticketing/CRM systems preferred
- Demonstrated ability to influence cross-functional teams and build scalable onboarding programs
Complete Job Description
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